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Privacy & Data Processing Policy

Effective Date: July 12, 2026

At Caspian Support, we are committed to safeguarding the privacy of our website visitors and clients. This policy outlines how we collect, process, use, and protect your personal data when you interact with our website and submit request inquiries.

1. Information We Collect

When you use the "Request a Quote" form on our website, we collect the following personal details that you choose to provide:

• Name: To identify you and personalize our communications.
• Email Address: To send reply quotes and coordinate operations details.
• Phone Number: For urgent follow-ups regarding support service schedules.
• Company Name: To understand your business context and formulate commercial terms.
• Message / Details: Specifications regarding your equipment, logistics, or infrastructure requirements.

2. Purpose of Data Processing

We process your data strictly under GDPR and UK-GDPR lawful bases for business operations:

• Pre-contractual execution: To process your inquiries, issue requested service quotes, and prepare agreements.
• Legitimate Interests: To reply to general support inquiries and maintain records of inbound requests.
• Consent: When you voluntarily submit your information in our contact forms.

3. Cookies Policy

We only use essential first-party cookies on our website:

• Session Cookies: Used strictly for secure authentication in the administrative Control Panel (maintaining session login status). These expire immediately when you close the browser or log out.
• Security Cookies: Necessary cookies to prevent Cross-Site Request Forgery (CSRF) on forms.

We do **not** run invasive third-party tracking, advertising, or profiling cookies on our server.

4. Data Storage and Protection

Your details are stored securely in a local relational database hosted on our server:

• We implement secure encryption protocols (HTTPS/SSL) to transmit details securely from the browser to our server.
• Access to the administrative control panel is restricted via bcrypt password hashing and secure session controls.
• We do **not** sell, rent, lease, or share your personal details with third-party marketing companies.

5. Data Retention

We retain quote submissions in our database for as long as necessary to fulfill the business relationship or follow up on project requirements, unless you request deletion earlier.

6. Your Rights

Under GDPR and data protection laws, you possess specific rights regarding your data:

• Right of Access: You can ask what information we hold about you.
• Right to Rectification: You can request corrections to inaccurate personal details.
• Right to Erasure ("Right to be Forgotten"): You can request that we permanently delete your quote submissions.

To exercise any of these rights, please contact our data officer at info@caspiansupport.co.uk.

7. Contact Information

For inquiries regarding this policy or data processing, please contact us:

Caspian Support
Port of Baku Operations Support Center, Baku, Azerbaijan
Email: info@caspiansupport.co.uk
Primary Phone: +994 50 347 72 98
International Phone: +33 4 50 21 14 78